FAQ

RETURNS, EXCHANGES & REFUNDS Eligible Reasons for Return or Exchange: Damaged or Defective If your accessory arrives broken or damaged during shipping, we’ll replace or refund it promptly. You must contact us within 3-5 days of delivery to be eligible. Incorrect Item Shipped Received the wrong item, size, or style? Let us know within 3-5 days of delivery, and we’ll correct the issue at no extra cost. Sizing or Fit Issues If an item doesn’t fit quite right, we’re happy to exchange it for another size or style. Customers are responsible for the return shipping cost. We’ll cover the shipping for your replacement. Change of Mind (One-Time Exchange Limit) Need a different color, size, or style? We allow one change-of-mind exchange per customer per order. The product must be in new, unworn, and unused condition, with all original tags and packaging intact Requests must be made within 3-5 days of receiving your order. Customers are responsible for all shipping costs — including the return and the new item’s shipping. You must ship the eligible item back within 3-5 business days after contacting us. If the item is not shipped back within this timeframe, you forfeit the return or exchange and cannot receive a refund. Request a Return, Exchange: To initiate an eligible return, exchange or refund, please contact our customer service team at info@accessorizebetterdenim.com within 3-5 days of receiving your order. Be sure to include your order number and reason for the return, exchange or refund. Non-Returnable or Non-Exchangeable Items Damaged or Stained Items: Items that have been stained, damaged, or altered by the customer cannot be returned, exchanged, or refunded. We carefully inspect all items before they are shipped to ensure they are in perfect condition. We recommend carefully inspecting your purchase upon receipt. Condition of Returned Items: We will inspect the returned items upon receipt. If the item shows signs of wear, damage, or stains caused by the customer, we will not be able to process the return, exchange, or refund. The customer will be notified immediately after the inspection, if the item shows signs of wear, damage, or stains caused by the customer. Return Instructions: Once your return request is approved, we will provide instructions for returning the item(s) to us. Returns must be sent to the address provided by our team. Refunds: At Accessorize Better Denim, each piece is handcrafted with care, and we stand behind the quality of our work. Because our items are made in small batches and often one-of-a-kind, we offer refunds only in specific cases outlined below. Refunds Are Issued If: Item Arrives Damaged or Defective Incorrect Item Sent Once we receive the returned item and verify its condition, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to be processed. Shipping charges from fulfillment centers are non-refundable. We’ll be happy to resolve any issue promptly. At Accessorize Better Denim, we strive to provide high-quality denim fashion accessories that you will love. However, if you are not completely satisfied with your purchase, we are happy to assist you with a return, exchange, or refund in accordance with the guidelines above.

At Accessorize Better Denim, we strive to ensure that every order arrives safely and promptly. However, we understand that occasionally, packages may be delayed or lost during the shipping process. If your package hasn’t arrived or you believe it may be lost, here’s what to do: 1. Check Tracking Information If you haven’t already, please check the tracking number provided in your shipping confirmation email. Sometimes, packages are delayed but still in transit. You can check with your local carrier for more information or to see if there’s an updated delivery status. 2. Contact Your Local Carrier In some cases, the package may be marked as "delivered" but is waiting for pickup or is being held at a nearby location (e.g., a local post office or carrier facility). Please contact your local postal service or delivery provider to inquire further. 3. Reach Out to Us If the package is still missing after tracking, or if there’s no update from your local carrier, please contact us at info@accessorizebetterdenim.com within 3 days after your expected delivery date. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible. Our Policy on Lost Packages Once a package is confirmed as lost by the shipping carrier, we will either: Issue a replacement for the lost item with a new item of equal value or; Refund your order if a replacement is unavailable. Please note that we are not responsible for lost packages marked as "delivered" by the carrier, so we recommend checking your address carefully when ordering and ensuring that someone is available to receive packages at your delivery location. We are committed to ensuring you have the best experience with Accessorize Better Denim, and we will do our best to assist you in any way we can.